Frequently Asked Questions
Everything you need to know about your journey to smooth, salon-quality skin.
How does Ulike's Sapphire Ice-Cooling technology work?
Our patented Sapphire Ice-Cooling technology lowers the temperature of the skin surface to 50°F during treatment, protecting the epidermis and ensuring a painless hair removal experience.
When can I expect to see results from my treatments?
Most users begin to see a visible reduction in hair growth after just 3 to 4 weeks of consistent use. For permanent results, we recommend completing a full 12-week treatment cycle.
What is your shipping policy and delivery timeline?
We offer free standard shipping on all orders. Once processed, domestic orders typically arrive within 3-5 business days. You will receive a tracking number via email as soon as your package ships.
Can I return my device if I am not satisfied?
Yes, we offer a 90-day money-back guarantee. If you are not completely satisfied with your results after using the device for at least 60 days, you can return it for a full refund.
Is the Ulike handset safe for all skin types and hair colors?
IPL technology is most effective on light to medium skin tones with dark hair. It is not recommended for very dark skin tones or light blonde, red, or grey hair due to the way the light targets melanin.
Does the device come with a warranty?
Every Ulike handset comes with a comprehensive 2-year warranty that covers any manufacturing defects or functional issues encountered during normal use.